A Few Words
Tim Hortons
📍 Tim Hortons, Canada | Mar 2021 - Dec 2021
About Tim Hortons
Tim Hortons is Canada’s largest quick-service restaurant brand, known for its coffee, baked goods, and fast food services. With a commitment to quality, customer service, and operational excellence, Tim Hortons operates thousands of locations across North America and beyond. The brand focuses on efficiency, innovation, and customer satisfaction, making it a leading name in the food and beverage industry.
As a Manager at Tim Hortons, I was responsible for overseeing daily operations, managing financial performance, ensuring compliance, and leading a team to enhance service efficiency and customer experience.
My Role & Contributions
As a Manager at Tim Hortons, I played a pivotal role in financial operations, team management, and compliancewhile ensuring smooth daily workflows. My focus was on payroll management, audits, operational optimization, and service quality improvement to drive profitability and enhance the overall customer experience.
Key Responsibilities & Achievements
1. Financial & Operational Management
- Managed payroll, scheduling, and administrative tasks for a team of 30 associates, ensuring data accuracy and timely record-keeping.
- Conducted cost control measures, optimizing labor expenses, inventory management, and sales tracking.
- Utilized Clearview software to monitor labor, sales, and expenses, effectively controlling inventory, wages, and food costs.
- Developed budget strategies, improving profit margins and financial sustainability within the location.
2. Team Leadership & Performance Optimization
- Supervised a 30-member team, ensuring training, engagement, and productivity met operational goals.
- Led recruitment, onboarding, and staff development programs, improving employee retention and service efficiency.
- Conducted performance evaluations, identifying growth opportunities and fostering a motivated and high-performing team.
- Enhanced team collaboration and problem-solving, improving overall customer service experience and operational effectiveness.
3. Audit & Compliance Excellence
- Conducted audits with a 90% average score, evaluated by The Steritech Group Corporation.
- Ensured compliance with food safety, health regulations, and corporate standards, preventing operational risks.
- Implemented strict hygiene protocols and safety procedures, ensuring 100% regulatory adherence.
- Developed risk management policies, enhancing the restaurant’s operational efficiency and compliance.
4. Service Quality & Customer Satisfaction
- Implemented customer service best practices, improving guest experience and increasing sales.
- Ensured quick order processing, high-quality food standards, and on-time service delivery.
- Trained staff in customer handling techniques, creating a welcoming and professional service environment.
- Managed customer feedback and resolution strategies, ensuring continuous service improvement.
5. Business Growth & Strategic Development
- Developed departmental strategies to boost financial performance, competing for district awards.
- Optimized sales strategies, promotions, and seasonal offerings, increasing customer engagement and revenue.
- Managed marketing initiatives, introducing new menu items and localized campaigns to drive foot traffic and sales.
- Enhanced operational efficiency through process improvements, reducing waste and increasing profitability.
Impact & Contribution
During my time at Tim Hortons, I successfully improved financial management, operational efficiency, and team performance. Through effective leadership, compliance enforcement, and customer service strategies, I played a crucial role in ensuring high-quality service delivery and business growth.
This experience allowed me to hone my skills in leadership, process optimization, financial analysis, and compliance management, making me a strong asset in operational leadership and business management.
