A Few Words
Compass Group Canada
đź“Ť North York General Hospital | May 2023 - Present
About Compass Group Canada
Compass Group Canada is a leading provider of food and support services, serving industries like healthcare, education, business, and sports. With a strong focus on innovation, sustainability, and customer satisfaction, Compass delivers tailored solutions that enhance operational efficiency and service excellence.
In the healthcare sector, Compass Group Canada ensures that hospitals and medical facilities operate smoothly by providing high-quality food services, environmental cleaning, supply chain solutions, and administrative support. Their goal is to enhance patient care, operational efficiency, and regulatory compliance in hospitals and long-term care facilities.
About North York General Hospital
North York General Hospital (NYGH) is one of Canada’s leading community academic hospitals, providing comprehensive medical care to patients across Toronto and surrounding areas. With a reputation for excellence in patient care, medical research, and innovation, NYGH is a hub for specialized healthcare services, emergency care, and surgical procedures.
As an Operations Manager at Compass Group Canada within NYGH, I play a crucial role in optimizing hospital support services, financial operations, and workforce management to ensure seamless hospital operations and high-quality service delivery.
My Role & Contributions
As an Operations Manager at Compass Group Canada, I lead financial planning, reporting, and operational strategies within North York General Hospital. My primary focus is on enhancing business performance, optimizing operations, and driving revenue growth through strategic leadership and data-driven decision-making.
Key Responsibilities & Achievements
1. Financial Growth & Strategic Planning
- Increased sales by 14.9% to $2.23M and average check by 4.5% to $5.13, with a 10% rise in transactions.
- Led budget preparation, forecasting, and financial analysis, ensuring cost control and revenue optimization.
- Utilized Clearview, Tableau, and WORrior to generate actionable insights for business performance improvement.
- Managed pricing strategies, cost efficiency plans, and financial reporting to support strategic decision-making.
2. Operational Leadership & Process Optimization
- Supervised a team of 35-40 unionized members, overseeing recruitment, training, payroll, and performance evaluations.
- Managed inventory control, procurement, and expense tracking using Compass EPAY, Clearview, Volante, Orbit, Ameego, and People Hub.
- Led audit compliance, regulatory reporting, and data accuracy checks, ensuring 100% compliance with industry standards.
- Implemented operational efficiencies, improving workflow management and resource allocation to enhance hospital service delivery.
3. Business & Marketing Initiatives
- Developed and executed marketing strategies for new product launches on client websites, improving service engagement.
- Led P&L management, financial planning, and service optimization to align with business objectives.
- Collaborated with stakeholders, hospital administration, and Compass Group executives to develop and implement operational enhancements.
4. Leadership Development & Employee Growth
- Promoted 3-5 team members into leadership roles through structured training programs focused on career advancement.
- Fostered a collaborative work culture, ensuring high engagement, motivation, and productivity among team members.
- Designed employee mentorship and development programs, enhancing workplace efficiency and service quality.
5. Audit Compliance & Safety Regulations
- Ensured safety compliance with JHSC & QA protocols, achieving 5-star audit results and industry benchmarks.
- Conducted safety audits, food quality checks, and regulatory assessments, ensuring hospital-wide adherence to operational standards.
- Managed risk assessments and compliance reporting, preventing operational disruptions and ensuring regulatory adherence.
Impact & Contribution
Through data-driven decision-making, leadership, and operational excellence, I have played a key role in enhancing financial performance, efficiency, and service quality at North York General Hospital. My ability to streamline operations, manage large teams, and drive revenue growth has significantly contributed to business success and client satisfaction within Compass Group Canada.
This experience has strengthened my expertise in financial management, leadership, process improvement, and regulatory compliance, positioning me as a strategic leader in hospital and healthcare operations management.
