A Few Words
Aramark LTD
📍 Sunnybrook Health Sciences Centre | Jan 2022 - Mar 2023
About Aramark LTD
Aramark LTD is a global leader in food services, facilities management, and hospitality solutions, serving industries such as healthcare, education, business, and leisure. The company is committed to delivering high-quality food, efficient operations, and innovative service solutions to enhance workplace and healthcare environments.
In the healthcare sector, Aramark provides support services to hospitals and medical facilities, ensuring seamless patient care, food services, and operational management. By integrating data-driven solutions, compliance measures, and cost efficiency strategies, Aramark helps hospitals operate smoothly while maintaining high-quality service standards.
About Sunnybrook Health Sciences Centre
Sunnybrook Health Sciences Centre is one of Canada’s largest and most renowned healthcare institutions, known for its cutting-edge research, specialized medical programs, and patient-centered care. As a teaching hospital affiliated with the University of Toronto, Sunnybrook excels in trauma, critical care, cancer treatment, and medical innovations.
My role at Aramark LTD involved managing operations, financial planning, team leadership, and strategic process improvements at Sunnybrook Health Sciences Centre, ensuring compliance, efficiency, and optimal service delivery.
My Role & Contributions
As an Operations Manager at Aramark LTD, I played a key role in financial oversight, labor management, and process optimization while ensuring smooth hospital operations. My responsibilities spanned budget management, stakeholder collaboration, workforce supervision, and strategic decision-making to enhance operational performance and service delivery.
Key Responsibilities & Achievements
1. Financial & Operational Analytics
- Conducted detailed financial reviews, providing stakeholders with analytics on budget adherence, labor allocation, revenue trends, and goal timelines.
- Led data analysis and reporting for budget compliance, ensuring accuracy and efficiency in financial planning.
- Developed cost control strategies to optimize expenses, payroll, and labor allocation, reducing operational overheads.
- Managed financial forecasting, P&L analysis, and resource allocation to align with corporate business objectives.
2. Team Leadership & Workforce Management
- Led a unionized team of 20+ associates, overseeing payroll, training, and LMS operations while promoting continuous improvement.
- Spearheaded recruitment, hiring, and development programs, ensuring a skilled and efficient workforce.
- Conducted performance evaluations and engagement programs, fostering a motivated and high-performing team.
- Ensured confidentiality and compliance in data entry, payroll processing, and records management.
3. Process Optimization & Compliance
- Implemented operational process improvements, ensuring audit compliance, labor efficiency, and budget accuracy.
- Conducted health and safety audits, including JHSC and regulatory checks, ensuring 100% compliance with brand and legal standards.
- Managed quality assurance programs, ensuring high standards in food services, facility maintenance, and patient support operations.
- Collaborated with hospital administration and Aramark executives to optimize workflows and enhance service delivery.
4. Business Growth & Strategic Initiatives
- Successfully launched new operational strategies, improving financial performance and customer service efficiency.
- Developed performance tracking systems to monitor key business metrics, labor utilization, and service benchmarks.
- Led retail and food service projects, optimizing hospital dining experiences and service management.
- Managed the startup of one of the brands under RBI, implementing non-traditional service models and innovative process solutions.
5. Compliance & Risk Management
- Ensured regulatory compliance with health and safety protocols, reducing operational risks and enhancing patient satisfaction.
- Conducted internal audits, policy assessments, and staff training programs, ensuring adherence to industry best practices.
- Developed and maintained emergency response and compliance documentation, minimizing legal risks and enhancing safety standards.
Impact & Contribution
My tenure at Aramark LTD – Sunnybrook Health Sciences Centre allowed me to refine my skills in financial analytics, workforce management, process optimization, and strategic decision-making. By implementing cost-efficient solutions, enhancing team productivity, and ensuring compliance, I contributed to improving hospital operations and business performance.
This experience strengthened my ability to lead large-scale teams, manage financial operations, and optimize service delivery in healthcare environments, positioning me as a strategic operations leader in the industry.
